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Return Policy

If you are not 100% satisfied with your purchase, you can return your order for a refund as long as we receive them within 30 days of your original order date. Because ToughPRO Product are custom-cut for the year, make, and model of each vehicle。

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To request a return, email us with the reason for your return and your order number, or call us at 855.901.9888 to request a return over the phone.

If you feel we've made a mistake, please reach out to us via our contact form or give us a call at 855.901.9888 we're more than happy to work with you to resolve any possible issues.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 10943 Schmidt Road South El Monte California US 91733.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 10943 Schmidt Road South El Monte California US 91733

You will be responsible for paying for your own shipping costs for returning your item.

If the customer receive a refund, the cost of shipping to the customer will be deducted from the refund.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.